1. I would prefer booking online.
RESULTS:
More than 50% of our patients want to book appointments online or don't mind either way.
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OUR RESPONSE:
We are happy to announce online booking will be available very soon.
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(For more details talk to your QUENCH RMT.)
2. I would prefer to keep my payment
information on file.
RESULTS:
67% of our patients would prefer to keep their payment information on file.
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OUR RESPONSE:
(Please note all confidentiality and privacy terms have been, and will continue to be, adhered to.)
Payment information will only be used when requested by the patient, or if there is an outstanding amount due to a missed appointment or 'no show'.
3. I enjoy stretches during a massage treatment.
RESULTS:
91% of our patients enjoy stretches during their massage treatments.
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OUR RESPONSE:
Stretching will remain a staple of our treatment practices.
4. I require direct billing.
RESULTS:
65% of our patients require direct billing.
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OUR RESPONSE:
Direct billing is still being considered. In the meantime, our patients can still direct bill their appointments through Reactivate Physiotherapy & Massage. If our patients choose to book online, they will get a receipt for their appointment, to make an insurance claim on their own.
5. I'm fine with Ai in healthcare.
RESULTS:
54% of our patients are not keen on artificial intelligence in healthcare.
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OUR RESPONSE:
Artificial intelligence is still in early development and most likely will not have a profound affect on massage therapy at large, outside of administrative tasks.
Survey #1
Survey #2
1. How do I prefer general clinic updates?
RESULTS:
79% of our patients would prefer general clinic updates to be sent via email.
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OUR RESPONSE:
We will continue to provide email notifications only as needed.
2. I'd prefer an enforced cancellation policy over
a general price increase.
RESULTS:
77% of our patients prefer an enforced cancellation policy over a general price increase.
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OUR RESPONSE:
We will have a strict cancellation policy for missed and 'no-show' appointments. For appointments with less than 48 hours notice, 50% of the appointment will be charged.
(Please note, cancellations cannot be claimed through insurance.)
3. I'm a senior and would like at-home treatments.
RESULTS:
75% our patients do not want home treatments.
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OUR RESPONSE:
At-home treatments will not be available at this time.
4. What is massage therapy mainly for?
RESULTS:
77% of our patients use massage therapy for pain relief.
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OUR RESPONSE:
We thank you for trusting us with your pain management.
5. I'd like virtual follow-ups with my RMT.
RESULTS:
23% of our patients want virtual follow-ups with their RMT.
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OUR RESPONSE:
Due to limited demand, virtual follow-ups will only be provided upon request as an added service.
(Please note, virtual follow-ups may not be claimed through insurance.)
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